Shipping Policy

International Customers

Customs duties, VAT, and import taxes are not included at checkout. These fees must be paid by the customer upon delivery if applicable.

• Every country has its own rules for import duties and taxes.
• These fees are not collected or controlled by REZI at checkout.
• We are not responsible for customs delays, charges, or refusals.

USA Orders

Orders shipping within the United States are not subject to international customs duties or fees.

If a shipment is refused due to unpaid customs fees, the original shipping cost is non-refundable.

Incorrect Address & Returned Packages

Please ensure your shipping address is correct at checkout. If a package is returned due to an incorrect/incomplete address, refusal, or failure to claim:

• We will contact you via the email or phone number provided.
• You may have the package re-shipped to the correct address.
• Any re-shipping fees are the customer's responsibility.
• We are not liable for shipping errors caused by incorrect info entered at checkout.

Processing Time

• Orders are processed within 1–3 business days.
• During launches, restocks, or holidays, processing may take slightly longer.

Lost, Damaged, or Stolen Packages

Once your order has shipped, it is the responsibility of the carrier.

• If lost, stolen, or damaged in transit, contact the carrier with your tracking number.
• For added protection, we recommend purchasing Route Package Protection at checkout.

Questions?

Email us at contact@reziactive.com and we’ll be happy to help.